Ivy Tech grant award to fund customer service training in French Lick

November 13, 2012

Ivy Tech grant award to fund customer service training in French Lick

 Ivy Tech Community College’s Bloomington campus has been awarded a $6,000 training grant from the Duke Energy Foundation to fund a portion of the tuition costs for Corporate College’s new Excellence in Service Certification program, scheduled to take place in French Lick.

The Excellence in Service Certification program is designed to give employees the skills needed to communicate professionally, enhance client relationships, and increase customer loyalty, in turn, increasing company profitability.

“This one-time grant will cover 50% of the cost of the initial class of ten students, providing employers with valuable training for their employees at $.50 on the dollar,” said Dennis Maloy, Executive Director, Corporate College at Ivy Tech-Bloomington. “To start, we’ll offer the program at the Springs Valley Learning Center in Orange Co. and expand within the region if the program is successful.”

This certification program is targeted toward any business that has regular and recurring contact with the general public. Business operations that would benefit include tourism, service firms, restaurants, and back office operations, among others.

The program consists of 10, two and half hour workshops, twice per week. Upon completion of all 10 workshops, students become eligible to sit for the Guest Service Professional Certification exam offered through the *American Hotel & Lodging Education Institute.

Some workshop topics include Understanding Customer Service Concepts, Improving Professional Behaviors, Understanding Behavioral Styles, Striving for Continuous Improvement, and Developing Your Career.

Businesses can request more information about Corporate College’s Excellence in Service Certification program by contacting Dennis Maloy, Executive Director, at (812) 330-6360 or dmaloy@ivytech.edu.

*Certification program not specifically geared toward hospitality training.

About Corporate College

Ivy Tech Corporate College (www.ivytech.edu/corporate-college) is the premier provider of quality workforce training solutions for the needs of businesses, industry, organizations, and individuals.  Corporate College contributes to business success through talent development, organizational improvement, and increased productivity and profitability.

About Ivy Tech Community College

Ivy Tech Community College (www.ivytech.edu) is the state’s largest public postsecondary institution and the nation’s largest singly accredited statewide community college system serving nearly 200,000 students annually. Ivy Tech has campuses throughout Indiana. It serves as the state’s engine of workforce development, offering affordable degree programs and training that are aligned with the needs of its community along with courses and programs that transfer to other colleges and universities in Indiana. It is accredited by the Higher Learning Commission and a member of the North Central Association.